Hospital Visit Tracking System
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Summary
Designed and built a secure system for tracking 500+ patient records, incorporating role-based access and ensuring data integrity, demonstrating full SDLC and data integrity.
About
An accomplished ICT and data systems professional with over three years of experience in data-driven support, user training, and process improvement, currently pursuing a Bachelor's in Software Engineering. Proven ability to translate complex technical data into actionable insights, facilitate group learning, and implement feedback loops, seeking to leverage strong analytical, facilitation, and adaptive management skills to drive evidence-based programming and community-led learning initiatives.
Work
Nairobi, Nairobi, Kenya
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Summary
Led IT support and learning system operations, enhancing system uptime and user productivity through data analysis and training initiatives.
Highlights
Facilitated monthly review meetings with 200+ users, identifying system challenges and documenting lessons learned, which improved system uptime to 99.5%.
Collaborated with cross-functional teams to analyze helpdesk data, generating actionable insights that reduced system downtime by 30%.
Developed comprehensive documentation for recurring technical issues and solutions, creating a knowledge base that supported team training and adaptive problem-solving.
Managed user access controls (RBAC) for confidential data, ensuring data integrity and security for over 500 patient records in a health tracking system.
Led training sessions for 200+ staff on Microsoft 365 tools, applying adult learning and participatory methods to increase productivity by 25%.
Maintained accurate IT asset inventory and configuration records, achieving zero discrepancies in a successful audit.
Petanns Technical College
|ICT Instructor & Learning Facilitator
Nairobi, Nairobi, Kenya
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Summary
Provided technical instruction and support to students, ensuring functional learning environments and resolving technical issues efficiently.
Highlights
Provided technical assistance to over 50 students annually, resolving 95% of workstation issues within minutes during sessions.
Set up and configured a computer lab of 30 workstations, performing hardware/software maintenance and repairs to ensure operational readiness.
National Youth Service
|Public Service Trainee
Gilgil, Gilgil, Kenya
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Summary
Completed intensive training focused on discipline, integrity, and problem-solving, developing composure in high-pressure environments.
Highlights
Completed intensive training in discipline, integrity, and adherence to procedures under pressure, developing foundational professional skills.
Cultivated composure and problem-solving abilities in high-pressure situations, enhancing adaptability and resilience.
Volunteer
Youth Voices Community
|Digital Literacy Volunteer
Nairobi, Nairobi, Kenya
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Summary
Configured computer workstations and provided technical support for digital skills classes, developing educational guides for learners from low-income households.
Highlights
Set up and configured computer workstations for weekly digital skills classes, serving over 20 learners from low-income households.
Troubleshot and resolved 90% of hardware and software issues within 10 minutes during class sessions, ensuring uninterrupted learning.
Created simple step-by-step guides in Swahili and English to help first-time computer users navigate basic tasks like email creation and document writing.
Ayiera Initiative
|Digital Literacy Coach
Nairobi, Nairobi, Kenya
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Summary
Coached women and youth in digital literacy, facilitating access to financial services and online markets, and providing e-government assistance.
Highlights
Coached 20+ women and out-of-school youth in digital literacy, enabling 12 participants to open mobile banking accounts and access online markets for food security.
Maintained a mobile computer lab of 10 donated laptops, resolving hardware and software issues to extend equipment functionality.
Assisted elderly community members with e-government services (NSSF, NHIF, passport booking), reducing reliance on paid cybercafé services.
U Tena Youth Organization
|Digital Literacy Coach
Nairobi, Nairobi, Kenya
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Summary
Delivered digital literacy coaching to women and youth, maintained computer lab equipment, and facilitated e-government access for elderly residents.
Highlights
Delivered digital literacy coaching to 20+ women and out-of-school youth, enhancing their digital skills and access to information.
Maintained a mobile computer lab of 10 donated laptops, extending equipment lifespan by over 12 months.
Helped elderly residents access e-government services, reducing their transaction costs by 500 KES per service.
Education
Languages
Swahili
English
Spanish
Certificates
CyberOps Associate
Issued By
Cisco Networking Academy
Network Security
Issued By
Cisco Networking Academy
CCNAv7: Enterprise Networking, Security, and Automation
Issued By
Cisco Networking Academy
Introduction to Cybersecurity
Issued By
Cisco Networking Academy
Skills
Software Development
React, PHP, MySQL, HTML, CSS, JavaScript, SDLC, Web Development, Algorithms, Systems Analysis, Programming Fundamentals, Database Systems.
IT Support & Administration
Workstation Setup, Hardware Maintenance, Software Maintenance, Troubleshooting, IT Asset Inventory, Configuration Management, Microsoft 365 (Excel, Word, Teams), Google Workspace, Mobile Data Collection, Information Management Systems.
Data Analysis & Management
Data Interpretation, Qualitative Inquiry, Database Systems, Actionable Insights, Data Integrity, Role-Based Access Control (RBAC), Backup Strategies, Audit Compliance, Data Visualization, Reporting Dashboards.
Learning & Facilitation
Group Training Facilitation, Adult Learning Principles, Creating Safe Spaces for Reflection, Feedback Action Tracking, Community Engagement, User Training, Digital Literacy Coaching, Curriculum Development, Guide Creation.
Documentation & Process Improvement
Lessons Learned Documentation, Case Study Development, Report Writing, Knowledge Product Creation (Briefs, Summaries), Process Analysis, Digitization, Administrative Process Automation, Systems Documentation.
Project Management
Stakeholder Interviews, System Design, Project Deployment, User Feedback Loops, Requirements Gathering.
Cybersecurity & Networking
CyberOps Associate, Network Security, Introduction to Cybersecurity, CCNAv7, Enterprise Networking, Security, Automation.
Projects
University Front Office Management System
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Summary
Developed a system to automate administrative processes for 20+ university stakeholders, reducing manual paperwork and enhancing efficiency.
Fleet Management System
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Summary
Developed a database-driven system to track vehicle trips and schedule maintenance, reducing fuel costs and providing reporting for utilization and expense analysis.